FAQ

Do you have this item in another color or size?
EBPeters Modern Furniture sells dozens of items each week and our inventory is constantly changing.  All items that have color options are complete and unfortunately we cannot obtain any other colors for that item.  All items come in the size listed and unfortunately we cannot modify the dimensions of a piece.  For your convenience all of our items have complete measurements and color choices listed with each item. 

Can I order fabric, leather, or wood samples and is there a fee?
We offer upholstery samples on most of our microfiber (ultrasuede), cloth, and leather sets.  Any item that has swatches available has a link like the one below that allows you to place your swatch order.   Unfortunately none of our manufacturers have wood samples available but we do provide photos of each color available if there is a wood color option.  No credit card is required to order fabric swatches.  To order swatches, please call us or look for the button below on items we have swatches available:

Swatch order button                   

Do you have more size or measurement information?
All the available size and measurement information is displayed with the item listing and all measurements are +/- one-inch. We list all the manufacturer's information and we also take our own measurements for things like seat or armrest height when we are able to.  There are certain items we can take additional measurements on but on some made-to-order items we are unable to provide additional measurements since we do not unpack them when they arrive from the manufacturer in an effort to eliminate shipping damage.

What condition are the items you sell?
EBPeters Modern Furniture sells ONLY BRAND NEW, FIRST QUALITY merchandise purchased directly from manufacturers or  wholesalers. We DO NOT SELL irregular or refurbished items. We are very meticulous about our items for the benefit of our customers and not only do we have rigorous quality controls in place with our suppliers we ensure each item is packaged in a way to avoid shipping damage.

How are you able to offer such low prices?!
EBPeters Modern Furniture sell popular styles at equally attractive prices - all covered by a 100% satisfaction guarantee. EBPeters Modern Furniture's ability to provide our customers with stylish items at discounted prices has taken years to develop. Since 2001 our professional buying team has been working closely with manufacturers and wholesalers and we are now one of the largest independent modern furniture dealers online. That means when a great deal on modern furniture becomes available, we are ready to buy - so we can share the great deal with our customers!

Can I mail you my payment?
Yes, you may mail us a Money Order. Please call us toll-free at 877-327-3837 to setup the order and then you can mail a money order to:

Our mailing address is:
EBPeters, LLC
11908 S Vine St
Jenks, OK  74037

Please be sure to include your address, daytime phone number, email address, and order information with the payment.

What is the total amount I owe for my purchases?
The total due is the cost of the item(s) plus the cost of shipping. Your total will be automatically calculated during our online checkout. 

Basic Shipping and handling is free on all products.  Many of our larger items have the option to add inside or white glove delivery for an additional fee.  To take advantage of this, please change the drop-down box to "Inside Delivery" or "White Glove Upgrade" in the shopping cart or let the phone representative know if paying by credit card by phone.

For Canadian customers we can ship many of our products to Canada but extra fees apply.  Please email us or call us to obtain a Canadian shipping quote for all orders shipped to Canada.

What forms of payment does EBPeters Modern Furniture accept?
We accept the following forms of payment (U.S. Dollars only) during our secure, online checkout or through Google's secure online checkout:

Can I combine multiple items to save on shipping?
Yes! All items include free delivery but on larger orders of multiple items that total over $5000 we can almost always reduce the price due to combined shipping.  Please email us or call for a custom quote on larger orders.

How much will it cost to ship my order?
Shipping is always free and always fast on all products.

Do you offer fast shipping?

Has my order been shipped?
EBPeters Modern Furniture or our shippers will email you tracking information once your item has shipped.  If you do not receive this or have questions regarding shipping, please email us at sales@ebpeters.com. 

What time of day will my furniture be delivered?
UPS and FedEx Ground shipped items are typically delivered M-F anytime from 7:00 am to 7:00 PM in your local time zone.  Larger items that are shipped via freight or specialty furniture mover are typically delivered M-F between 8:00am to 5:00pm in your local time zone.  These deliveries are typically made in a 2 or 4 hour window.  The shippers will contact you directly for a delivery appointment on the larger items and you will schedule the day and delivery window directly with them.  Should you require special delivery options like a specific time of day (called a time-stop) fees will apply and these fees are typically around $150 in addition to the posted delivery charge.  In addition, if a delivery window is scheduled and you are not available when the shippers show up, a $50 re-attempt fee may apply if we are charged this by the delivery company. 

What do I do if my item is damaged during shipping?
While we do everything possible to package our items and to use high-quality, reputable shippers, shipping damage can occur despite our best efforts.  For freight shipping and specialty moving shipping items (all items that do not ship via FedEx Ground or UPS Ground) you will be required to sign a delivery slip when receiving your items.  Please inspect all items prior to signing the freight slip.  If there is any damage please describe the damage in writing on the delivery slip prior to signing and then accept delivery.  If you elect for curbside delivery the items will be boxed.  Please open each box and inspect for damage prior to signing the freight slip.  Again, mark any damage on the freight slip when signing.  This is the only way we can process a damage claim and this protects you and allows us to file a damage claim on your behalf.  Once you have accepted the items, please take digital pictures of the damage and email them to sales@ebpeters.com along with a detailed description of the damage.  We will then take this information, file a claim with the shipper, and determine if we can repair or if we need to replace the damaged items.  Most FedEx Ground and UPS Ground items do not require signature so please take digital pictures of both the box and the items and email them to sales@ebpeters.com. 

What countries do you ship to?
We ship to the USA and Canada.  Free Shipping is for US delivery only.  UPS delivery rates to Canada are available upon request.

How do I complete my purchase?
EBPeters Modern Furniture

How do I choose a color or options for my item?
All items on our website have the colors available listed in a drop-down box for you to choose.  Many of our custom made microfiber sets can be ordered in two-tone colors (sofa one color and the throw pillows a different color).  If you want to order a two-tone sofa or sectional please select the main color in the drop down box when adding to the shopping cart and please provide detailed instructions on the notes/comments field on the last page of the checkout process.  We will confirm all customized color options with you either by phone or email prior to ordering from the factory.

Why do I need to provide a phone number when making payment?
EBPeters Modern Furniture requires a daytime phone number for all orders shipping freight or specialty furniture delivery company.  We require this because many of our shippers will contact you at this number to make an appointment for delivery.    All information you provide to EBPeters is covered by our privacy policy and we guarantee you that we do not market by phone or rent or sell your telephone number.

What is your return policy?
We want you to love every item you buy from EBPeters Modern Furniture and we are happy to accept returns on any item as long as you notify us with 7 days of receipt and all items must be returned to us within 30 days of purchase. We have been selling furniture since 2000, and your complete satisfaction is our number one goal. To return a purchase, simply email us at sales@ebpeters.com to send the item back to us. Important:  All returns require pre-authorization.  Do not ship items back to the address they came from unless we specify as many returned items go to a different location.  For all normal stocked items we will return 100% of the product price but the actual initial shipping cost (there is a cost even though we do not separate and charge delivery initially) and return shipping will be your responsibility.  For made-to-order items there is a 30% restocking fee and actual initial shipping cost and return shipping will be your responsibility.  If there is anything we can do to help you avoid returning an item, please email us at sales@ebpeters.com.  Here are the exceptions and clarifications:

*Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts or a restocking fee up to 30% will apply or a return may be rejected (if the item is used, damaged by return shipping, etc.)
*All returns are subject to our Terms of Use.
*Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it will then fall under our standard return policy described here.

Can I exchange an item for a different color?
Yes you can on any item that is not made-to-order.  However, any costs associated with the return and reshipping will be your responsibility.  Please check with us prior to returning to ensure we have a different color in stock.

Who pays for return shipping?
Our 100% satisfaction guarantee return policy allows you to return any unused item as long as you contact us within 7 days of receipt and actually ship the item to our warehouse within 30 days of purchase. We do not pay for return shipping so you may use any carrier you wish. We do suggest that you track and insure your package as we are not responsible for lost or returned packages.

In the unlikely event that you need to return an item because the item you received is different than our online description, we will fix the issue at no cost to you.  Many times we require digital pictures to be taken so we can determine the best course of action while avoiding costly return shipping.